1. Does Olivenorma ship to my country?

We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.

2. How much does shipping cost?

(1)You can enjoy free shipping on orders over $69.99 or more (Free Product is not included). Otherwise, it costs at least US$6.

(2) Shipping costs for free products are not deductible. (If you place an order that includes regular products as well as free products, and you are asked to pay for postage, this is the shipping cost for the free products.)

PS. We may have free shipping site-wide promotions during sale season. Stay tuned!

3. How long will it take for my order to arrive?

Total delivery time = processing time + shipping time

(not including customs delays, weekends, holidays and any unforeseen circumstances) 

Processing Time: 2-5 business days (Engraved jewelry/pyramids and Feng Shui Tree will take 5-15 business days. Some complex styles may take more than 20 days to produce, and there will be relevant reminders on the product page)

Standard Shipping Time: 10-20 business days

Express Shipping Time ( DHL ): 6-8 business daysPS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.

 Wrong Shipping Information

• If you have left the wrong shipping address or contact information, please contact our customer service within 2 hours.
• Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
• Contact us at contact@mail.olivenorma.com

Note:

1. Other countries not on the list, please see the actual payment page or contact our customer service.

2. This table is for reference only, please see the exact shipping cost and delivery time on the actual payment page.

5. How can I track my order? 

• Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en. Please allow 1-2 business days for tracking information to be available.
  
  
• Why has your parcel been shipped but the shipping information has not been updated yet?
  When we deliver the product to the carrier, the tracking order number will be uploaded to the order page afterwards. Due to international shipping, it takes 3-5 days for the package to arrive at the airport of the international shipping center. The shipping information will be updated when the package arrives at the international shipping center and is scanned.

6. What if the package doesn’t arrive?

If you don’t get your package 60 days after it was shipped, please contact us at contact@mail.olivenorma.com. We’ll either resent a new one to you or give you a full refund.

7. Order Confirmation

Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.

9.Shipping Confirmation

Once your order is shipped, you will receive a Shipping Confirmation email, letting you know your items have left our warehouse. Details about the items contained in the shipment as well as a tracking number are included in the email.

To track your package, simply click the link provided. Please note that sometiomes it takes the shipping company 1-2 business days to update the status of the shipment and your tracking link may not work immmediately. If your order has multiple items, they may be split into different packages shipped on different days. You will receive a separate Shipping Confirmation for each shipment. 

10. Day of Delivery

On the day your package will be delivered, an SMS notification will be sent to you to let you know your delivery is on its way to you.

11.Missed Delivery

If you are not available to receive your shipment, you can contact your carrier to reschedule a delivery.

For further assistance and consultation, please contact us via email: contact@mail.olivenorma.com