Shipping Information

1. Does Olivenorma ship to my country?

We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.

  • Philippines
  • Indonesia
  • Cuba
  • Iran
  • Sudan
  • Syria


    2. How much does shipping cost?

    (1)You can enjoy free shipping on orders over $69.99 or more (Free Product is not included). Otherwise, it costs at least US$6, 

    (2) Shipping costs for free products are not deductible. (If you place an order that includes regular products as well as free products, and you are asked to pay for postage, this is the shipping cost for the free products.)

    PS. We may have free shipping site-wide promotions during sale season. Stay tuned!

    3. How long will it take for my order to arrive?

    Total delivery time = processing time + shipping time

    (not including customs delays, weekends, holidays and any unforeseen circumstances) 

    Processing Time: 2-5 business days (Engraved jewelry/pyramids and Feng Shui Tree will take 5-15 business days.)

    Standard Shipping Time: 10-20 business days

    PS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.

    4. How can I track my order?

    Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at Please allow 1-2 business days for tracking information to be available.

    5. What if the package doesn’t arrive?

    If you don’t get your package 60 days after it was shipped, please contact us at We’ll either resent a new one to you or give you a full refund.

    6. Order Confirmation

    Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.

    7. Processing

    Once your order is confirmed, we will prepare your items for shipping. Items marked with "Ships in 24 hours" are instock items which will be shipped on the next business day. Other items may take 2-5 business days for processing. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.

    8. Shipping

    You can enjoy free shipping on orders over $69.99. Otherwise, fees start at $6, with shipping charges based on the total product weight of the order.

    9.Shipping Confirmation

    Once your order is shipped, you will receive a Shipping Confirmation email, letting you know your items have left our warehouse. Details about the items contained in the shipment as well as a tracking number are included in the email.

    To track your package, simply click the link provided. Please note that sometiomes it takes the shipping company 1-2 business days to update the status of the shipment and your tracking link may not work immmediately. If your order has multiple items, they may be split into different packages shipped on different days. You will receive a separate Shipping Confirmation for each shipment. 

    10. Day of Delivery

    On the day your package will be delivered, an SMS notification will be sent to you to let you know your delivery is on its way to you.

    11.Missed Delivery

    If you are not available to receive your shipment, you can contact your carrier to reschedule a delivery.

    12.Delivery Time

    • Order Processing: 2-5 Business Days.
    • Express Shipping Time ( DHL ): 6-8 Business Days.
    • Standard Shipping Time: 7-20 Business Days.
     Wrong Shipping Information
    • If you have left the wrong shipping address or contact information, please contact our customer service within 2 hours.
    • Please note that it is the responsibility of the customers to enter their shipping address correctly. We are unable to redirect to another shipping address after we have processed and shipped the parcel.
    • Contact us at
    Countries Delivery Time (Business Days)
    United States, Canada, United Kingdom, Mexico, Netherlands, Germany, France, New Zealand, Spain, Denmark, Austria, Sweden, Singapore 7-15 Days
    Australia, Israel, Switzerland, Latvia, Italy, Portugal, Greece, Cyprus, Hungary, Croatia, Finland, Ireland, Norway, Thailand, Malaysia, Slovakia, Mexico, Brazil, Poland, Vietnam, Lithuania, Belgium, Japan 10-20 Days


    1. Other countries not on the list, please see the actual payment page or contact our customer service.

    2. This table is for reference only, please see the exact shipping cost and delivery time on the actual payment page.